Customer Support

(801) 895-7911

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when you call

24/7

For all devices

  • Internet connection required – for product activation & updates and for access to some features

Windows®-based desktops and laptops

  • 1500 MB free space on the hard drive
  • Microsoft® Internet Explorer® 10 or higher
  • Microsoft .NET Framework 4 or higher
  • Microsoft Windows 101 Home / Pro / Enterprise
  • Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
  • Microsoft Windows 7 Starter / Home Basic & Premium / Professional / Ultimate – SP1 or higher
  • Processor: 1 GHz or higher
  • Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)

Windows-based tablets (system with an Intel® processor)

  • Microsoft Windows 101 Home / Pro / Enterprise
  • Microsoft Windows 8 & 8.1 / Pro (64-bit)
  • Minimum screen resolution: 1024 x 768

Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.

If you're using Windows 10, you might need to download & install all available patches for your VirusFix security software. Product is not intended to operate on Windows 10 Mobile/S editions.

Computer security and performance improvements will vary depending upon the condition of your computer, the software you are using, and other factors outside of our control. These factors may be such that our software and/or services will not be able to remedy the issues with your computer. There will be a recurring charge to license VirusFix of $29.99, followed by monthly charges of $19.95 for Identity Protection service. RealDefense may offer other products and services when you call us. You can cancel your subscription at any time by calling (801) 895-7911. (Powered by USTechSupport) or via online chat, email or contact form.

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